Sirui tripod falling apart...? Warranty problems

[haring]

I bought a SiRui M-3205X tripod 2-3 years ago. One of the leg is falling off and the center column is falling apart. It was an expensive tripod ($500).
SiRui offers a 6 year warranty for the tripod. I have tried to send them an email and call them but so far no answer.

Question: How do you deal with SiRui for warranty issues? What can I do? Should I trow it into the trash?Is there a place I can order spare parts?

[gstark]

I've never heard of them.

From where did you buy this? Have they been of any help?

[Mr Darcy]

Gary Sirui is one of the Chinese startups that have made inroads into the traditional preserve of the big photo companies. I suspect they are hurting bad in the current economic climate in China.

Sorry haring, Can't help you. While I know of the brand, I have never bought from them. From memory, Cameron (aim54x) has used their gear. He may know more.

Have you tried using a screwdriver to tighten things up?

[Matt. K]

If you purchased the tripod from a retailer then take it back to him. If you purchased it using Ebay then maybe your credit card supplier may have a warranty service or perhaps Ebay themselves might be able to help. Don't give up though, see it as a challenge to hunt them down.

[biggerry]

It was an expensive tripod ($500).

lol your kidding right? your clearly a pro photographer and this should come as no surprise, 500 for a tripod is middle of the range, brands like gitzo can be up around 700... then you start adding on various types of ball heads like Really Right Stuff , those alone can be 500 bucks.

Sirui are a great brand but are definitely on the cheaper end of the scale. a few guys here have them and I have not heard of any significant issues with them, frankly they are excellent value for what you get.

Question: How do you deal with SiRui for warranty issues?

Sirui US dealer?
http://www.sirui-photo.us/

What can I do?

go to the pub for a beer and chill out

Should I trow it into the trash?

i personally would not, however it may work for you.

Is there a place I can order spare parts?

http://www.sirui-photo.us/Where2Buy.html


just call me your google interface

Global webbie here:

http://www.sirui-photo.com/

[haring]

Thanks so much for the response! I have called the company. I will try to get a replacement fastening nut for the leg.
I have a gitzo as well so it is not urgent but I hope I can fix it!