Re: Experience with camerasdirect.com.au
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tyrone_tong wrote:Please ensure all products are as new
ROTFLMAO
A discussion forum - and more - for users of Digital Single Lens Reflex cameras.
https://d70users.net/
tyrone_tong wrote:Please ensure all products are as new
rflower wrote:I had a look at my photo #1 from my D80, and it's Actual Shutter Count in the EXIF is 1
gstark wrote:They changed the box, and then put the same camera into it?
Take photos of that, then call them and express to them, professionally, how deeply disappointed you are.
As I said, you need to do that professionally, but at the same time, you need to ensure they understand just how angry you might be, and that you consider this to be at best unprofessional, and at the worst, fraudulent behaviour on their part.
Ask to speak with somebody very senior. Ask for a detailed explanation, and then shut up. Listen to what they say, and make them answer the questions that you ask them, rather than waffle on about whatever they might feel like talking about.
tyrone_tong wrote:It is not the end. I sent them back the camera and they promised me to send me back a replacement. The outcome is,
i received the camera today. The box has been changed(differnet s/n). Everything is packed again, but the camera is the one i sent back.! The same s/n!!!!
What the.....
aim54x wrote:tyrone_tong wrote:It is not the end. I sent them back the camera and they promised me to send me back a replacement. The outcome is,
i received the camera today. The box has been changed(differnet s/n). Everything is packed again, but the camera is the one i sent back.! The same s/n!!!!
What the.....
I agree, that is rather sneaky, thinking you would not notice that they swapped the cameras. GO with what Gary has suggested, it does seem like they are taking advantage of being an internet retailer at the moment. I would definitely not be a happy camper. Did you take photos of the serial numbers of the camera and old box (ie when they matched)??
Anyone know if this sort of thing can be taken to the ACCC?
Cheers
ATJ wrote:Initially, they could have been forgiven for the "used" camera as it might have been outside their control (their supplier, etc.), but returning the same camera in a different box is inexcusable.
tyrone_tong wrote:Yes I do have the pictures of the old box, the camera and the "New" box and "new" camera.
gstark wrote:ATJ wrote:Initially, they could have been forgiven for the "used" camera as it might have been outside their control (their supplier, etc.), but returning the same camera in a different box is inexcusable.
And it displays a pattern of conduct on their part that can easily explain why the problem occurred in the first place, as well as one that is illegal.
Tyrone, did you pay by credit card? If so, now would be the right time to advise your credit card provider of the failure of the vendor to deliver the goods as advertised and promised.
gstark wrote:tyrone_tong wrote:Yes I do have the pictures of the old box, the camera and the "New" box and "new" camera.
Did the serial number on the original box match that of the camera?
Have you called them yet to express your bitter disappointment?
ATJ wrote:The general manager has a boss? That's odd.
They should send you a new camera now without waiting for you to send the old one back (again!).
They are the ones that have made the mistake, twice. You are the one that has paid for goods you have not received -
and given it was with a VISA debit card, the money is already gone from your account.
Glen wrote:As I said earlier, any company can have a problem, it is how they deal with it which is the measure of the company. Trying to pass used goods off as new twice will keep them off my supplier list.
Raskill wrote:On a more positive note, I found myself in Biggera Waters next to Labrador with a few grand burning a whole in my pocket and decided to buy from C/D.
Glen wrote:Shane, I think you are very fair on this subject. Like you I don't believe in trial by internet. If one took at face value that CD didn't know about the first camera being used (which I am quite comfortable to believe) and just made a clumsy mistake on sending the second s/h camera, they still have treated Tyrone poorly in the fact that he laid out something like $2k way back in mid October and (to the best of our knowledge) didn't have his camera by early November.
Tyrone from memory is one of the younger members here (he lists his occupation as student), I would assume as like most $2k is a reasonable amount of money to have invested in a purchase. As CD have his Credit Card details (and CC have real dispute resolution procedures) I cant see why they cannot cross ship and resolve this once and for all for Tyrone. The result will be the same financially for them, one new camera out the door and a s/h back at their premises to resolve with their supplier who sold them a s/h camera as new.
As I stated before, it impressed me that David came on here and gave his point of view. Also the positive experiences of Raskill and Ozi lead me to believe this is a one off. This makes me loathe to use David's own words, but you state that we have heard only one side of the discussion, but we did actually hear why they wont cross ship - "because you would be amazed at what some people try". My thoughts are Tyrone is being inconvenienced here through no fault of his own and CD will rectify this but are not prepared to extend themselves to do so. He is being distrusted and so further inconvenienced even though he could not possibly have engineered this. Both CD and yourself mention trust, but CD wont extend any trust at all to Tyrone.
This post makes it sound like my opinion of CD is very poor, it is not. Based on the experiences of other members here which have been positive they seem a reasonable company, David's willingness to face a problem is impressive. As I have said many times in this thread, it is how a company deals with a problem which is their measure. DO I personally think CD have been reasonable, yes. Do I think that CD went the extra mile or extended the tiniest bit of trust or empathy to Tyrone, NO.
I would love to see a post from Tyrone and a post by David that this has been resolved promptly and amicably for both parties.
Big Red wrote:but a bit of patience for an extra day or so
[maybe they don't have another new camera in hand ?]
Rushing things may only allow another clumsy mistake ... better to be slow and sure.
of course they could always send him the new camera in the old box and then Tyrone could swap them over and send back the old camera and old box which could save a couple of days.
If i was CD and Tyrone was being nice about the whole thing then i would tend to treat him better than if he was jumping up and down carrying on.