Positve Insurance Experience

Had a good experience with a trader? Please share that with us. While primarily we're interested in such things as on-line trading and off-shore purchases, anything good is more than welcome.

Moderator: Moderators

Forum rules
Please ensure that you have a meaningful location included in your profile. Please refer to the FAQ for details of what "meaningful" is.

Positve Insurance Experience

Postby radar on Wed Nov 15, 2006 4:30 pm

Hi,

a few weeks back, my trusty D70s went for a rumble with some rocks and finished last :cry:

The body was cracked in a few places :shock: :shock: . On the Monday I call Poraday in Bondi, one of the Authorised Nikon repairers. They tell me that it will probably not be repairable. I can send the camera in and they can write me a letter that says that the camera cannot be repaired. I can use that for my insurance.

I then call my insurance company, Allianz. They are very helpful. I get a claim number and once I get the report from Poraday, I can forward that to them and they will organise a replacement. I ask if I can do an upgrade and they say that is fine as long as I pay the difference between the D70s price and the D200, in my case.

So I patiently wait a few days and check with Poraday if they got my camera, yes, it should be attended to in a couple days. Two days later, I get a quote for repair, $540. I was a bit surprised, there were about four pieces of the body that needed to be replaced but it could be repaired. I give a ring to Poraday and ask how long it would actually take. They are not sure as Nikon can't tell them if the parts are actually available. It could take months!!

So I pass that quote on to my insurance company. I give them a ring two days later to see how they were going with this. I let them know that it could take months. They say that this would not be acceptable. If it would take a couple of weeks fine but a few months, they will replace it. They call Poraday and 1 hour later I get a call back from the insurance company, it's going to take too long to repair, they will replace it, yippeeee :D :D

The insurance company gets their cameras from Michaels in Melbourne. I should get a call from them to organise a replacement or upgrade.

I can't wait too long so after a couple more days, I give Michaels a call. They just got the paperwork from the insurance company. I can get the D200 and I just have to pay the difference. That's fine but the difference is over $1500!! Having read on these fine forums that Nikon Australia had just reduced the D200 RRP, I quote that to them and show them the ECS website. Hold on, they will call me back.

Sure enough, I get a call back and the price has come down, the accountant had just gotten the information from Nikon. So now for $1000, I get to upgrade to the D200. Of course I also have to pay my deductible, which is $100.

A week later, ie today, I'm a happy camper. Just got my new Australian stock D200 and my battery is charging.

I have to say that I was impressed all the way. It all started with Poraday, Allianz were outstanding I thought and finishing with Michaels was great. Every chain in the link performed. From the time that I broke my camera to getting my new D200 - 23 days, pretty good.

Losing my D70s caused me to not be able to enter the latest challenge but getting a D200 out of it was not a bad outcome :wink:

In terms of insurance, make sure you specify your camera as personal items. This meant that I was covered when outside the house, anywhere in Australia and NZ. I also get coverage for 35 days while overseas. If you don't specify your camera/lenses you will only be covered when in the house!

:cheers: Allianz - Poraday - Michaels :cheers:

André
Photography, as a powerful medium of expression and communications, offers an infinite variety of perception, interpretation and execution. Ansel Adams

(misc Nikon stuff)
User avatar
radar
Senior Member
 
Posts: 2823
Joined: Mon Jun 13, 2005 11:18 am
Location: Lake Macquarie (Newcastle) - D700, D7000

Postby stubbsy on Wed Nov 15, 2006 4:36 pm

It's good to hear there are insurance companies that treat their customers the right way André. That's a great outcome.

As for insurance - your comments are correct BUT some policies have dollar limits on the amount for personal items. My gear was too much and I had to specifically itemise (at extra cost :lol: ) the pieces so they were covered outside the home.
Peter
Disclaimer: I know nothing about anything.
*** smugmug galleries: http://www.stubbsy.smugmug.com ***
User avatar
stubbsy
Moderator
 
Posts: 10748
Joined: Wed Dec 08, 2004 7:44 pm
Location: Newcastle NSW - D700

Postby Reschsmooth on Wed Nov 15, 2006 4:46 pm

I had the same experience as Peter - when I tallied up my expenditure (including replacement quotes for second hand lenses bought), the final figure suggested that it is well worth spending the extra bucks to make sure I am properly insured. I believe I am also covered outside the home as well.

Great outcome for you! :lol:

P
User avatar
Reschsmooth
Senior Member
 
Posts: 4164
Joined: Tue Aug 01, 2006 2:16 pm
Location: Just next to S'nives.

Postby Pa on Wed Nov 15, 2006 4:58 pm

thats good news andre,looking forward to some images from the new camera.
cheers pa
cheers pa

http://pa.smugmug.com

Work it's part of your life.....So make it an enjoyable part of it.
User avatar
Pa
Senior Member
 
Posts: 1139
Joined: Sun Apr 17, 2005 12:07 pm
Location: old bar, NSW 2430

Postby gstark on Wed Nov 15, 2006 5:35 pm

Andre,

That is a great outcome.

As it happens, Poroday are just two blocks from where I live, and last Friday I had occasion to wander in there, as Lindy's daughter's camera needs some warranty repairs.

I took the opportunity to meet and chat woith the owner/technician, and he seemed to be a most personable gentleman.

I invited him to join us here; perhaps he may.
g.
Gary Stark
Nikon, Canon, Bronica .... stuff
The people who want English to be the official language of the United States are uncomfortable with their leaders being fluent in it - US Pres. Bartlet
User avatar
gstark
Site Admin
 
Posts: 22918
Joined: Thu Aug 05, 2004 11:41 pm
Location: Bondi, NSW

Postby radar on Wed Nov 15, 2006 5:45 pm

Gary,

gstark wrote:I took the opportunity to meet and chat woith the owner/technician, and he seemed to be a most personable gentleman.


That was my experience with him as well, very helpful and professional.

André
Photography, as a powerful medium of expression and communications, offers an infinite variety of perception, interpretation and execution. Ansel Adams

(misc Nikon stuff)
User avatar
radar
Senior Member
 
Posts: 2823
Joined: Mon Jun 13, 2005 11:18 am
Location: Lake Macquarie (Newcastle) - D700, D7000

Postby beetleboy on Wed Nov 15, 2006 8:28 pm

Mmm..insurance! It's been on my list of things to sort out for about a year now!

Allianz you say? Might have to give them a looking into! Cheers!
User avatar
beetleboy
Senior Member
 
Posts: 821
Joined: Fri Sep 17, 2004 4:57 am
Location: Highbury, Adelaide

Postby Alex on Wed Nov 15, 2006 9:51 pm

Great news, Andre. I'm Allianz also.

Cheers
Alex
User avatar
Alex
Senior Member
 
Posts: 3465
Joined: Thu Feb 24, 2005 6:14 pm
Location: Melbourne - Nikon

Postby Matt. K on Wed Nov 15, 2006 10:06 pm

If you decide to include your camera gear on your home insurance for gods sake be sure to list the body and lenses seperatly! That way you may come in under the maximum amount before having to pay a premium. Yes...I know it sounds obvious but I know this guy...... :shock: :shock: :shock:
Regards

Matt. K
User avatar
Matt. K
Former Outstanding Member Of The Year and KM
 
Posts: 9981
Joined: Mon Sep 06, 2004 7:12 pm
Location: North Nowra


Return to Trader Opinions