crap canon service. I should have got a grey import!

[robster]

<rant>

Hi all,

Just had to get it off my chest.... (sigh)

Card pin bent in the new(ish) 30D (sticking memory card in properly, yes, properly). The camera always had a little rattle, and obviously it was a pin as it bent one fine day on card insertion.

Sent it to canon the week after easter and waited... and waited... then waited some more... Now 2 months later they finally get back to me and tell me (ready for it)....

..it's going to cost me $375 to fix the pin. It's not covered under warrenty as it was obviously my fault, and no apologies for the delay without the camera... Two monts no camera and no word from them remember!

I should have followed forum advice and got a grey import, it would have been fixed sooner even with posting to HK!

Canon Australia.... you're crap.


</rant>

Rob

[khalil]

wow thats pretty harsh.

normally most service centre will tell you how much it would cost to be repaired before they actually do it. sounds to me like they see you as weak or something, I wouldn't pay and start complaining and its not like you agreed to pay for it at that rate.

[zeddy]

thats pretty bad,i had a issue with my 30D took it to canon and they said a week or so and had it back two days later.i must of been lucky

zsolt

[Big V]

Well I have just got my 30D back and they replaced both the sensor and shutter free of charge, yes it is still under warranty..cant complain about that.

[zafra52]

Rob, may be you should write a polite yet firm letter to management informing them of your recent experience and asking for a satisfactory explanation. With a bit of luck, this option may pays dividends especially when you explain that other members in this club have had positive experiences with their service. They might just consider it is better to keep a contented customer than having bad publicity all around the world. Just a thought and you stand to loose nothing by giving it a try... so give it a go!

[robster]

wow thats pretty harsh.

normally most service centre will tell you how much it would cost to be repaired before they actually do it. sounds to me like they see you as weak or something, I wouldn't pay and start complaining and its not like you agreed to pay for it at that rate.

Sorry, I should have said, it's taken this long to get a quote... I now have to OK the quote to get them to fix it... it's rediculous isn't it?!

[adam]

When my 300D had a problem, getting a quote would have costed me $50 or I could send it to be fixed and they said should be under $250 but it would take 3 or 4 weeks? In that time, Gary just added the 30D to the bargains list and I couldn't resist Ended up getting it repaired when I was in Singapore - only took a few days. Actually, I got my Aunty to bring it there for me and I picked got it when I went my issue was something else though, not a bent pin,


It's bad (yet puzzling) how inserting the card properly can bend a pin!

[Nnnnsic]

It's bad (yet puzzling) how inserting the card properly can bend a pin!

More than likely it was a manufacturing defect from when the pins were put in the unit in the first place. That could do it, but Canon should still replace it under warranty.

[gstark]

I've seen a pin bent - and subsequently broken - on a 300D. The only way I could see that this might happen is by putting the card in sideways ... and it can be done, but you'd have to be pretty ham fisted nonetheless.

And yes, the owner of the camera in question that I'm referring to is.

[robster]

It's bad (yet puzzling) how inserting the card properly can bend a pin!

Yeah, I know. Like I said, there used to be a really small rattle if you shook the camera... now there isn't. This would indicate the pin was rattling I'd imagine, hence it would have been a bit off angle when pushing the card in.... then bent.

It's not just having to wait & having to pay so much, it was their bloody rude woman on the phone also. I was just shocked at the service levels from all ends of their business. I know we're in Australia & Australia's renowned for bad service (ever been to Asia?) but that's still no excuse.

Anyway, I've got it off my chest. I have to pay my moneys as I really need that camera back.

Rob

[adam]

The rattling in my 300D and 30D are from the orientation sensor (I hope!)

Are you still going to try complain to them when you go to get your camera back?

Goodluck

[Alpha_7]

I've seen a pin bent - and subsequently broken - on a 300D. The only way I could see that this might happen is by putting the card in sideways ... and it can be done, but you'd have to be pretty ham fisted nonetheless.

And yes, the owner of the camera in question that I'm referring to is.

My D70 suffered the same fate when I lent to it a friend cost about $250-300 to fix.

[seeto.centric]

I've seen a pin bent - and subsequently broken - on a 300D. The only way I could see that this might happen is by putting the card in sideways ... and it can be done, but you'd have to be pretty ham fisted nonetheless.

And yes, the owner of the camera in question that I'm referring to is.

My D70 suffered the same fate when I lent to it a friend cost about $250-300 to fix.

ouch..
next time include that yellow plastic card that came with teh camera in the CF slot


-j

[Dprime]

I've seen a pin bent - and subsequently broken - on a 300D. The only way I could see that this might happen is by putting the card in sideways ... and it can be done, but you'd have to be pretty ham fisted nonetheless.

And yes, the owner of the camera in question that I'm referring to is.

My D70 suffered the same fate when I lent to it a friend cost about $250-300 to fix.

Yep, I know that story to well, my D2XS cost me around $500 to fix after a 17 year old tried to force a card into my camera while I wasnt looking. You might think its impossible to do, but somehow theres always someone that can manage it.

[spasmoid]

Well I've been shopping around for a telephoto lense on ebay and I was still deciding wheather it was worth paying extra to get it local. looks like there's really no benefit.