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I've just installed CaptureNX and ViewNX and having some problems getting the ViewNX to work!

I have no problems downloading images from the camera to the hard drive. When I start ViewNX - thumbnails are shown without a problem, but when I click on one to look at the full-sized image all I get is a blank grey screen. Doesn't matter whether I try and look at a NEF or JPG - same problem.

I've tried un-installing, upgrading to the latest version (1.2) - all without any success.

Anyone have any suggestions?

Cheers
Tom

If you can't see JPEGs, you have a problem with your installation of ViewNX as JPEGs are generic and not specific to any camera. You should be able to open the JPEGs without problem with your browser (Firefox, Safari, etc.). Let us know if that works.

Have no trouble seeing JPG files in other applications - just within ViewNX. neither JPG or NEF work except both show their thumbnails correctly.

when I click to open one, I get all of the information (F-Stop, ISO etc) with just a blank screen. If I have a photo that has bot jpg and raw - when I click on raw up the top left I get 'file type unsupported' appear in the middle of the screen. Also in the top right the histogram won't show for any image. Very annoying!

That shows it is definitely a problem with your ViewNX installation. Do you have a copy of CaptureNX? If not, perhaps download the trial and see if that works OK.

Hmm, well installed Capture NX 2 - and it seems to work without any problem. So tried yet again to uninstall and re-install ViewNX. Still no luck

Damn program is bugging me - almost ready to wipe computer back to scratch and install ViewNX as the first program to see if it works

Well, worked out the problem in the end ... of all things it was the 'driver' loaded for my monitor that was causing the problem!

Worked it out by doing a complete clean install of Windows on my machine (never realise how much software you have til you need to re-install!!), loaded everything back on - and it was working. 2 days later it stopped again - after doind Windows updates!

So - wiped the machine and started again... loaded each update one by one til it stopped. The standard Windows driver worked fine, but as soon as it knew my monitor correctly - no image in ViewNX 2 - very strange.

So now - I have the standard monitor driver - which works exactly the same anyway, and all working fine. Just in case anyone else can't get it working - give this a try

Tom

do you mind me asking what monitor you use? I have had no end of problems when I install the driver for my Dell 2408 screen. It took me ages to identify what was screwing up my PC's colours.