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Just notice I have a hot pixel or dead pixel on my D200 right in the middle of the images. It might be more then one....but all together.

On an outdoor colour image it is blue in colour, on another image inside, it is white.

If I send it back to maxwell, how long does it take to fix? Is this under warrenty?


vince

Vince,

No doubt it's under warranty, I'd imagine 3-4 week turnaround from Maxwell.

It depends on, sometimes just 1/2 hour for them to remap and also how good you're when you talk to the girl in the front counter.

MCWB wrote:Vince,

No doubt it's under warranty, I'd imagine 3-4 week turnaround from Maxwell.

that is crazy...I need my cam everyweek until Mid May

Vince,

You'll need to verify how many there are, and where it is: is it just one, for instance, and on the display monitor?

Or is it on your sensor?

If it's just one, then I doubt it'll be covered by warranty, and in most instances, it'll never show up in your finished prints.

Similarly, if it's on the display monitor, it'll have no effect on your work.

Getting back to the warranty, you'll need to check the documantation, but it's often something like three dead pixels anywhere in the device (CCD or display) or two adjacenet to one another.

And it's often the case that these can simply be mapped out.

yeah i have 1 red hot pixel on the top right of my d2x
last time i was at maxwell they said they could remap it but at the time it would take 2 weeks, if their not busy half and hour
up to now i have lived with it 1 dead pixel on a 12Megapixel image
can't afford to leave the camera with maxwell

Birddog114 wrote:It depends on, sometimes just 1/2 hour for them to remap and also how good you're when you talk to the girl in the front counter.

That would be good if it is 1/2hr

gstark wrote:Vince,

You'll need to verify how many there are, and where it is: is it just one, for instance, and on the display monitor?

Or is it on your sensor?

If it's just one, then I doubt it'll be covered by warranty, and in most instances, it'll never show up in your finished prints.

Similarly, if it's on the display monitor, it'll have no effect on your work.

Getting back to the warranty, you'll need to check the documantation, but it's often something like three dead pixels anywhere in the device (CCD or display) or two adjacenet to one another.

And it's often the case that these can simply be mapped out.

It is not on the LCD. It is on the image...when I view it at 100% in PS it looks like there is 3-5 clump together.

wendellt wrote:yeah i have 1 red hot pixel on the top right of my d2x
last time i was at maxwell they said they could remap it but at the time it would take 2 weeks, if their not busy half and hour
up to now i have lived with it 1 dead pixel on a 12Megapixel image
can't afford to leave the camera with maxwell

I think I have more then 1, will post image tonight.

shutterbug wrote:

MCWB wrote:Vince,

No doubt it's under warranty, I'd imagine 3-4 week turnaround from Maxwell.

that is crazy...I need my cam everyweek until Mid May

Go back to the D70 is more safer than the very first batch of D200.
You're not the only one victim.
The first lot I got 2 units for a Govt. Dept. in Canberra, all were returned:
- banding issues.
- Dead pixels
- Battery was out after 200 shots in one full charge.
- Dead top window LCD display.
Not very happy customer and I'm waiting.

Do I just walk into maxwelll with my cam?

shutterbug wrote:Do I just walk into maxwelll with my cam?

Yes, with a rose for the girl at the Service desk

shutterbug wrote:It is not on the LCD. It is on the image...when I view it at 100% in PS it looks like there is 3-5 clump together.

I know how you feel - the first D50 I got had a red line of dead pixels down every image.

Return it - its not acceptable

pharmer wrote:

shutterbug wrote:It is not on the LCD. It is on the image...when I view it at 100% in PS it looks like there is 3-5 clump together.

I know how you feel - the first D50 I got had a red line of dead pixels down every image.

Return it - its not acceptable

You can return it for new replacement after certain of limited time which I did for my customers and I won't accept any new replacement with new set of serial number.
But you can return for warranty during its warranty term.

shutterbug wrote:Do I just walk into maxwelll with my cam?

Whose camera would you prefer?

(IOW, yes.)

Birddog114 wrote:Yes, with a rose for the girl at the Service desk

Might not work if you get a bloke?

MCWB wrote:

Birddog114 wrote:Yes, with a rose for the girl at the Service desk

Might not work if you get a bloke?

The bloke at Maxwell Service desk loves a petal of rose
You'll see him soon at Sydney G&L parade

Fair enough, works both ways then!

If he knows or identifies you're one of his mates, he will treat you well also.

So be brave and step in with a petal of rose.

You guys are funny

Thanks Trent

shutterbug Maxwell’s have a PRO Club when you are a member they have loan cameras for your situation and they will most likely speed up repairs so that they can get their loan cameras back .It worked for me LOZ

LOZ wrote:shutterbug Maxwell’s have a PRO Club when you are a member they have loan cameras for your situation and they will most likely speed up repairs so that they can get their loan cameras back .It worked for me LOZ

That is elitest! So that means you're actually paying MORE for warranty now!?!?

NPS Australia is just started and not sure it's up to the right standard as yet.

You have to join, pay the premium and subjected to approval for becoming member of NPS, you also have to prove that you're a Pro-shooters with at least 2 DSLR bodies which you purchased locally and local stocks (Maxwell).

You can only list your Nikon camera bodies + lenses or Nikon equipments which you buy from any stores in Australia with valid proof of Maxwell's stock.

They will loan you the equipments less or equal of your listed equipments while your equipments are in service at Maxwell but not guaranteed and subjects to stock availability.

I heard few not good comments and feed back from local pro shooters about the NPS Australia.

shutterbug, sorry to hear about your dead pixel. As the others have mentioned, it just needs to get remapped, but if you can't have any downtime with your camera, I'd just live with it (and use the healing brush if needed) until you can have time for the camera to be in at Maxwells.

Vince, I would remeber to bring your local receipt and Birddy's advice about the rose is spot on. I used red wine

Birddog114 wrote:NPS Australia is just started and not sure it's up to the right standard as yet.

You have to join, pay the premium and subjected to approval for becoming member of NPS, you also have to prove that you're a Pro-shooters with at least 2 DSLR bodies which you purchased locally and local stocks (Maxwell).

You can only list your Nikon camera bodies + lenses or Nikon equipments which you buy from any stores in Australia with valid proof of Maxwell's stock.

They will loan you the equipments less or equal of your listed equipments while your equipments are in service at Maxwell but not guaranteed and subjects to stock availability.

I heard few not good comments and feed back from local pro shooters about the NPS Australia.

hmmm.....how much to join? Might think about it

shutterbug wrote:

Birddog114 wrote:NPS Australia is just started and not sure it's up to the right standard as yet.

You have to join, pay the premium and subjected to approval for becoming member of NPS, you also have to prove that you're a Pro-shooters with at least 2 DSLR bodies which you purchased locally and local stocks (Maxwell).

You can only list your Nikon camera bodies + lenses or Nikon equipments which you buy from any stores in Australia with valid proof of Maxwell's stock.

They will loan you the equipments less or equal of your listed equipments while your equipments are in service at Maxwell but not guaranteed and subjects to stock availability.

I heard few not good comments and feed back from local pro shooters about the NPS Australia.

hmmm.....how much to join? Might think about it

$35.00/ yearly.

Sounds suprisingly cheap, but when you factor in buying two DSLR bodies from Local stock, the cost is considerably more. Interesting idea though, personally this sort of service should be free to people prepared to show the loyality to buying local stock (I think). But it doesn't affect me, so I'll butt out.

$35/yr is ok...will have to check out the criteria I am a member of AIPP that should help

Alpha_7 wrote:Sounds suprisingly cheap, but when you factor in buying two DSLR bodies from Local stock, the cost is considerably more. Interesting idea though, personally this sort of service should be free to people prepared to show the loyality to buying local stock (I think). But it doesn't affect me, so I'll butt out.

Sorry, my typo, it's $85.00/ yearly.

I'm happy to join the NPS as the one in the USofA or Europe but not in Australia, where no real Nikon presents, Maxwell is just a wholesaler or a sole distributor of Nikon for this region (Australia + NewZealand), they do not have the same policies as Nikon Wordlwide nor they do not treat you or local NPS members as same as Nikon USA or Nikon Europe and no one is going to give you firmly supports of the products which you have in your hands. They may stop their relationship with Nikon one day and all NPS will be gone with the wind.

Look at the brochure of local NPS enrolment form, I don't see much benefits there which we need them.