A report on Positive customer service (nice for a change)
Posted: Fri May 13, 2005 11:00 am
I tried out Raw Shooter Essentials the other day. Here is the weblink
http://www.pixmantec.com/products/rawsh ... tials.html
Note that this is currently a free download.
I like the interface and features set and especially the speed compared to NikonCapture. The actual quality of the processing I am yet to fully test.
Anyway I had an issue with the slideshow feature in that it wouldn't work and actually crashed the program.
I outlined the problem in an email to their support area. A guy got back to me fairly promptly and within a day between the two of us we worked it out. He thanked me for my assistance and says he will make modification in the next release to overcome the issue. (It related to the use of dual monitors).
With that sorted I started a discussion with him in relation to support of images from the D70S. He replied saying they were aware of the WB issues but hoped to make their product compatibile with the D70S fairly soon and were trying to get hold of some D70S images so they could start looking at it. He even asked me to send some but I could not help out as I don't have a D70S.
At least there is some hope that Raw processing programs other than NC will support the new encrypted WB Nefs from the D70.
Overall a positive experience from a supplier.
http://www.pixmantec.com/products/rawsh ... tials.html
Note that this is currently a free download.
I like the interface and features set and especially the speed compared to NikonCapture. The actual quality of the processing I am yet to fully test.
Anyway I had an issue with the slideshow feature in that it wouldn't work and actually crashed the program.
I outlined the problem in an email to their support area. A guy got back to me fairly promptly and within a day between the two of us we worked it out. He thanked me for my assistance and says he will make modification in the next release to overcome the issue. (It related to the use of dual monitors).
With that sorted I started a discussion with him in relation to support of images from the D70S. He replied saying they were aware of the WB issues but hoped to make their product compatibile with the D70S fairly soon and were trying to get hold of some D70S images so they could start looking at it. He even asked me to send some but I could not help out as I don't have a D70S.
At least there is some hope that Raw processing programs other than NC will support the new encrypted WB Nefs from the D70.
Overall a positive experience from a supplier.