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Hmmm. I'm not quite sure how to say without possibly being misunderstood.

I have been working on some photos today and I am so happy with my setup with the D2x that I feel reluctant to send it into Maxwells (1 dead pixel). My friend will be dropping it in tomorrow for me... How many people here have had interactions with Maxwells and what is the general consensus...?

Do you ppl think I will get my machine back the same way or have all my custom banks wiped?

Hi Heath

I was reluctant to depart with my better half too when my shutter mechanism broke, but with all dearly departed things you just have to accept the time when it's time to say it's not you it's me.

Anyway Maxwell service technicians competent, they had to disassemble the body to fix the thing, when i got it back i found it looking as new, until much later when i realised:

1. A large dust speck inside the viewfinder glass

2. My rubber grip is now falling off sicne they de-constructed the cam and failed to glue the grip back on properly, I am tempted to superglue the grip in place but that may proove to be tricky if and when the camera needs to go back to them for service.

Apart from that i got a detailed report, a complimentary sensor clean and odly the cam smelled like lavender.

The customer service at the front desk is dubious at best, no one is too sure of anything, just that it takes 1 week. Also you may need to chase them up as they don't notify you when the camera is fixed a testiment to great CRM management policies.

all in all a pleasant experience.

Welcome to the 'I have a D2X now, but it going to Maxwell' club!

Ummmh.....so we have MattC and his two dead D70s, Wendell and his broken D2X shutter mechanism after how long after owning it? Now Heath and his D2X with a dead pixel.
I'm really starting to dislike Nikon DSLRs.

kipper wrote:Ummmh.....so we have MattC and his two dead D70s, Wendell and his broken D2X shutter mechanism after how long after owning it? Now Heath and his D2X with a dead pixel.
I'm really starting to dislike Nikon DSLRs.

dont panic mate,
if you had any idea how many Canon parts this newspaper sends to Photocontinental each month you'd breathe far easier. hehe

I have to disagree with the sentiment here so far...

My experience with Maxwells, with 3 repairs to the D70 under my belt, have been nothing but pleasant and satisfying.

The camera / sensor have been returned clean every time, and they've SMS'd me every time to tell me the camera was ready to pickup.

One repair for the Light Metering FPC took 6 days, and a more recent repair for the power switch took 4 days.

Great service, and although I concur on the front counter staff, well, what can you expect - they're not technicians !

I've had to redo my in camera settings, but since firmware upgrades were involved, and major components were replaced, then maybe this is understandable !

Cheers

Justin

With any service, no one can guaranteed the returned unit will be with the same set up as before it gone into.
1/ Service Dept. requires to reset the camera to the defaults setting.
2/ They need do the test and calibration of relevant parts and items .
3/ No one is given you the assurance of all your installed software will remain in the PC when it's returned to you after service.

So, sending to Maxwell is only one choice for you, no alternative.

Birddog114 wrote:With any service, no one can guaranteed the returned unit will be with the same set up as before it gone into.
1/ Service Dept. requires to reset the camera to the defaults setting.
2/ They need do the test and calibration of relevant parts and items .
3/ No one is given you the assurance of all your installed software will remain in the PC when it's returned to you after service.

So, sending to Maxwell is only one choice for you, no alternative.

The alternative is living with a dead pixel. I'm not sure if I can...

I have no sentiment at all said in measurable sarcasm

Anyway i am glad my camera broke early because now that it is fixed, it is highly unlikely to brake when i most need it at the end of this year, well according to the law of probabilities.

I was just mentioning to Heath that the dismantling process is undesirable even if it goes through a lengthy decontamination process, if you open something things get inside as in my case, putting something back together again is not a perfect process either, just be prepared to recieve it back in 99.8% original condition. They did not update my firmware.

Regarding the contact thing how hard is it for someone to pick up the phone and call you instead of taking more time to type a crappy sms: 'Dude your whacked cam is da fixed check it yo!'


Kipper after 1 week it died but i was putting it through it's paces big time.

Heath Bennett wrote:

Birddog114 wrote:With any service, no one can guaranteed the returned unit will be with the same set up as before it gone into.
1/ Service Dept. requires to reset the camera to the defaults setting.
2/ They need do the test and calibration of relevant parts and items .
3/ No one is given you the assurance of all your installed software will remain in the PC when it's returned to you after service.

So, sending to Maxwell is only one choice for you, no alternative.

The alternative is living with a dead pixel. I'm not sure if I can...

Yes, why not, it's not harm and it's your choice.

I wonder why I so lucky, my D2x same as other D2x sold which of original stock came from HKG, did not have any problems as yet!

I would suggest watching the website Heath, that seemed accurate for me

wendellt wrote:I have no sentiment at all said in measurable sarcasm

Anyway i am glad my camera broke early because now that it is fixed, it is highly unlikely to brake when i most need it at the end of this year, well according to the law of probabilities.

I was just mentioning to Heath that the dismantling process is undesirable even if it goes through a lengthy decontamination process, if you open something things get inside as in my case, putting something back together again is not a perfect process either, just be prepared to recieve it back in 99.8% original condition. They did not update my firmware or erase settings.

Regarding the contact thing how hard is it for someone to pick up the phone and call you instead of taking more time to type a crappy sms: 'Dude your whacked cam is da fixed check it yo!'


Kipper after 1 week it died but i was putting it through it's paces big time.

Wendellt,
Can you clarify about the fault of your D2x? is it user at fault or the camera itself?

I didn't see any problems with Maxwell repair, lot of our members came to the services of Maxwell and smiling at the end.

You have the rights to complaints if it's not up to the standard but it's not there yet!

Birddog

the report went something like this
Failed shutter mechanism, mechanism replaced.
Sensor cleaned.

User not at fault even though i am as rough with my camera as i am with my hair - on a bad hairday that is.

wendellt wrote:
User not at fault even though i am as rough with my camera as i am with my hair - on a bad hairday that is.

Wendell, if you borrow my lens, treat it like it just spent 4 hours with Joh Bailey.

wendellt wrote:Birddog

the report went something like this
Failed shutter mechanism, mechanism replaced.
Sensor cleaned.

User not at fault even though i am as rough with my camera as i am with my hair - on a bad hairday that is.

I knew, it's the report from Service when the camera returned to you, but actually (to be honest) what have you done with it? caused the shutter mechanism failure?

They said that the will 're-map the sensor' and that it would only take a few minutes.

I don't think that it would involve taking the camera apart, but perhaps resetting it and thus erasing all of my custom settings and banks.

I have to make up my mind soon as my friend is to drop it off tomorrow, unless I inform him not to.

Heath Bennett wrote:They said that the will 're-map the sensor' and that it would only take a few minutes.

I don't think that it would involve taking the camera apart, but perhaps resetting it and thus erasing all of my custom settings and banks.

I have to make up my mind soon as my friend is to drop it off tomorrow, unless I inform him not to.

They won't do it for you in few minutes, at least 1week to two weeks in their workshop and none of guaranteed of your setup will remain.

Birddog114 wrote:

Heath Bennett wrote:They said that the will 're-map the sensor' and that it would only take a few minutes.

I don't think that it would involve taking the camera apart, but perhaps resetting it and thus erasing all of my custom settings and banks.

I have to make up my mind soon as my friend is to drop it off tomorrow, unless I inform him not to.

They won't do it for you in few minutes, at least 1week to two weeks in their workshop and none of guaranteed of your setup will remain.

I think I will call them in the morning to check if what they said is true. They said that it would be so quick that I (or my friend) could wait while it was being done. I don't really feel like being camera-less for that long.

Birddog

I used the high speed crop i heard a weird noise, no not the shutter mechanism going off rapidly, it sounded like a jamming sound, no not the jam that you put on your toast but a crinking jamming noise, no not the kind of crinking you associate with drinking, well i could go on, suffice to say it sounded like trouble. The camera would intermitently flash 'err' I thought to myself an acronym for erratically reduced response?

The next day at the minimeet the camera seemed o.k so I took more shots and then it progressively got worse to the point that when i switched the camera off then on it woud just flash 'err' then i knew it was dead.

Anyway after all of this melodrama I got the cam back and i was happy, I love maxwell and Nikon the camera has proven itself time after time after time after time again.

Heath Bennett wrote:

Birddog114 wrote:

Heath Bennett wrote:They said that the will 're-map the sensor' and that it would only take a few minutes.

I don't think that it would involve taking the camera apart, but perhaps resetting it and thus erasing all of my custom settings and banks.

I have to make up my mind soon as my friend is to drop it off tomorrow, unless I inform him not to.

They won't do it for you in few minutes, at least 1week to two weeks in their workshop and none of guaranteed of your setup will remain.

I think I will call them in the morning to check if what they said is true. They said that it would be so quick that I (or my friend) could wait while it was being done. I don't really feel like being camera-less for that long.

Get two or three bodies and you don't miss them anymore! anyway, you'e running a business and use your camera as a main tool of trade so a seconf backup body is a must.

Glen wrote:Wendell, if you borrow my lens, treat it like it just spent 4 hours with Joh Bailey.

What if she's a bit... rough?

That is what the D70s is for that I got from your generous prize at the AW

Pity that a certain family member constantly uses it... But then again, perhaps a reason to get another D2

Heath Bennett wrote:That is what the D70s is for that I got from your generous prize at the AW

Pity that a certain family member constantly uses it... But then again, perhaps a reason to get another D2

I heard a difference story!