Actually, while Sony being complete crap doesn't surprise me, here's another bit of info suggesting they're crap:
My brother and I each got a Nintendo DS yesterday and, while it's not a Sony, we each had to take our first one back and get a new one, which EB wasn't too big of a fan of for me taking mine back, because of dead pixels on brand new devices.
Upon taking my brother's DS back to get a new one, one of the guys had told us that the Sony
PSP's (Playstation Portable) seemed to have a whole lot of people returning them for dead pixels upon turning them on.
It wasn't so much a small amount of people were getting them, it seemed.
I feel sorry for the poor bugger at Christmas or Chanukah who, upon opening their present on the 25th of this month, discover that their console has one or two or three or four bright and shiny new pixels.
And if you bought it from EB, you'll be given an evil look and some bullshit about Australia's rules needing 12 dead pixels for a replacement not one, contrary to what
Nintendo suggest.