Myphotofun.com.au - Unsatisfied Results

[Yi-P]

Just received my printed deluxe album from myphotofun, but the results are way too off from my expectations.

First off, the skin tones are far colder than the originals. The photos are downsized for optimizing sending process, but then I can see artefacts of pixelation and uneven shadow tones on some part of the body which looks like bruises to me.

Smaller images are downsized even more I suppose, they lost contrast and saturation. Simple words, far off from the originals.

And I calibrated my monitor with a Spyder 2 many many times until I get a near constant result. I'm assuming that the colours I am seeing on my monitor is as accurate as it should be.

So, who's problem will this be, on my side of PP before sending off to the printer or their problem with their quality controls and printers?

[adam]

http://www.myphotofun.com.au/Guarantee.php
Do you fulfil the three conditions? If so, you can get money back!
but doing PP might be considered breaking 1)

[Steffen]

Crikey, that sounds bad!

If you say, downsized for sending, how did you submit them? Was the choice of resolution not yours on submission?

Where you given a printer profile, so you could soft-proof the images and anticipate the printed colours?

Cheers
Steffen.

[Yi-P]

Do you fulfil the three conditions? If so, you can get money back!
but doing PP might be considered breaking 1)

When fitting in pictures into the software template, not really all of them are tight fit 3:2, and according to them "Some cropping of the image will help".... ahh-hhaa??

If you say, downsized for sending, how did you submit them? Was the choice of resolution not yours on submission?

No, the software package did this itself, I have no idea or control about what is being reduced.

Where you given a printer profile, so you could soft-proof the images and anticipate the printed colours?

Cheers
Steffen.

I asked, first time they replied, the representative had no idea what I was talking about. I chased around, he said he will find a link for me, never heard from there again.

[adam]

I hope you can get the problems fixed
Maybe they don't know what those things are.

Last time at a photo-printing-place I asked for a printer profile and after a discussion between the workers, they came back to me and said "You don't need one, the red will come out red, the green will come out green and the blue will come out blue".

[stubbsy]

As many of you will know I use Momento pro and have had excellent results from them. they are not the cheapest, but they are good quality. They provide a printer profile on their web site.

[Jonesy]

I can back Stubbsy up on the Quality and Service from Momento. They are A1 from my experience.

Still doesn't help your situation. Sorry to hear your troubles

[obzelite]

just got back two albums from these guys and they are fine.

Thought i would give them a go as i wanted something cheap to give to relatives.

Although the software kept crashing everytime i wanted to fill a single page with one photo with no border, good thing is it saved the work each time before it crashed, and i found a work around after a while.

[stetner]

Last time at a photo-printing-place I asked for a printer profile and after a discussion between the workers, they came back to me and said "You don't need one, the red will come out red, the green will come out green and the blue will come out blue".

Unreal....

[gstark]

Last time at a photo-printing-place I asked for a printer profile and after a discussion between the workers, they came back to me and said "You don't need one, the red will come out red, the green will come out green and the blue will come out blue".

The whites will come out pink.

Or yellow.

Maybe cyan.

Perhaps the services of a different lab might be the order of the day.

[Yi-P]

Back with little update since I saw this back on live...

I sent the album back saying that they do not meet my expectations and will like a refund of the album. They received the package and said that the photos were 'altered' and will not refund because of this way. Okay, who will actually send out a batch print job without first making slight adjustments in PP before sending them in?

I still dont know how should I deal with a digital printing firm whose customer representative does not know what an ICC printer profile is.

Instead of refunding, they gave me back a $20 voucher via email and said that I can use them in the "future" album prints... but I will darely go again if I'm doing a job rather than just printing off random memory pictures. They have yet to send the album back to me.

In summary, I lost $110 from making the album, and have to pay another extra for a second print on Momento or somewhere else.

[Glen]

Yip, do you have the albums back? Once you do I would go to Consumer Affairs and state the name of the person you were talking to and the problem. My belief is they are not qualified to offer the service if they do not have that basic knowledge which any decent photographic lab would. It is a bit like doing oilchanges without knowing what viscocity is in oil, you can certainly do it, but will you get the right oil in the right cars?

[obzelite]

all the photos in mine were altered, some got a serious about of pp.

how would they even know if the pictures had been altered?
without access to the originals there would be no way they could substantiate that claim.

i would go back and say some did have some alteration, but other are direct from the camera and are just as bad. Then just tell them if you don't get a satisfactory outcome as per the guarantee on the website you will get consumer affairs involved. And remind them that their reputation is already looking bad thanks to the internet and forums.

Even though i don't have any complaints i refuse to deal with companies that have poor customer service and from what you have said i would defiantly recommend to anyone to stay away from them.

[Wocka]

This is a little disappointing as I was going to use these guys for a book of my own.

What I liked with My Photo Fun is that you could format the text on the page like Word, eg different size / colour etc.

Momento only allows Heading / Text and one other format through out the whole book (please correct me if I’m wrong, as I have only evaluated each piece of software for 10 minutes each). I did like the extra features like border etc that Monento gives you. But I was able to replicate the same look with Actions in PS CS2.

I might take another look back at Momento and see if I can do something about the text formatting issue

Cheers

[stubbsy]

Warwick

You are correct about text limitations In Momento and it's the one thing I'd like to see from them. My workaround was to do the text in PSCS2 and save it as a graphic.

[Wocka]

Stubbsy,

Good solution. I might give that a go.

Cheers