D700 Failure

[inmotion]

Here goes I Have owned my D700 for 8 Weeks and it has been back at the doctors for 6 weeks
2 probs 1st was a pushed in pin on the card reader _ kindly repaired under warrantee 2nd prob Full message displayed even when a fresh CF is formatted.Diagnosis 8 weeks for parts to come from Japan.1 unhappy customer.
Any other D700 faiures--jim

[ATJ]

I wonder if the 2nd problem is related to the 1st. The damaged pin could have caused some other electronics to fail.

[gstark]

My thoughts are similar to Andrew's but with a couple of other points ...

A pushed pin in the CF slot would generally be regarded as a user error or equipment abuse type of issue. I am surprised that this was handled under warranty. How was this accepted as a warranty case?

You should be talking with somebody in Nikon - who are obviously aware of this - and point out your extreme disappointment at what is transpiring here, and suggest (insist) that they supply you with a replacement camera, given that you have expended several thousand dollars for a product of their's that appears to unfit for the purpose for which it's intended, given its continued state of disrepair.

Be nice, be firm. Don't take "no" for an answer, and be prepared to have the matter escalated. A further 8 weeks' delay in the delivery to you of a working camera - which you should have had 8 weeks ago - is simply not an acceptable outcome.

Failing that, take the camera back from your repairer, expressing your disgust, and return the camera to the store from whom it was purchased, insisting that they either replace it, or refund your payment. If you paid by credit card, you may have a strong position from which to argue.

[inmotion]

Thanks for the advice and I sought an opinion from consumer affairs and they suggested that 2 strikes is ok and a third should be replacement.This has been very difficult as i specifically purchesed the D700 to shoot indoor sports.I also purchased a D300 as a back up and this struggles to cope with the exteme low light stuation,So I am waiting for Camera Clinic to re-open after N/year then put the squeeze on them--jim
ps I was gratfull they covered the cf pin under warrantee and the new problem occured after about 600 further shots.

[gstark]

I put very little faith in CONsumer affairs.

I've had an issue with AGL; started in July 2007 (yep); Fair Trading sat on it for a year before passing the buck the the Energy Ombudsman, who looked at it, did about half the job, and punted it back to OFT. They looked at the remaining issues, said, yes, that falls absolutely within section xyz of our domain, but we're not going to do anything about it. FU, and if you don't like that, talk to the Energy Ombudsman.

So far it's been 18 months of buck passing, and I am not impressed. The last episode happened just before Christmas, and I will be following this up with even more determination once these lazy bastards get back to their couches - sorry, I mean offices - in the next ... yeah, well, shouldn't be any later than the end of Februbloodyrary.

In your case, that's all nice for them to say this, but this is something that failed right from the very start. The absence of fitness for intended purpose means a breach of the Sale of Goods act, and that seems to me to be an approach worth pursuing.

Or would you rather just wait another 8 weeks, and then see the camera perhaps fail again?

Consider that you have paid for a new camera; not one that has already been repaired twice. You do need to talk with Nikon and stress that point.

[Reschsmooth]

I've had an issue with AGL; started in July 2007 (yep); Fair Trading sat on it for a year before passing the buck the the Energy Ombudsman, who looked at it, did about half the job, and punted it back to OFT. They looked at the remaining issues, said, yes, that falls absolutely within section xyz of our domain, but we're not going to do anything about it. FU, and if you don't like that, talk to the Energy Ombudsman.

So far it's been 18 months of buck passing, and I am not impressed. The last episode happened just before Christmas, and I will be following this up with even more determination once these lazy bastards get back to their couches - sorry, I mean offices - in the next ... yeah, well, shouldn't be any later than the end of Februbloodyrary.

A colleague of mine had a problem with AGL which was not being resolved by the AGL footsoldiers. So, he just went to the CEO! Problem solved.

Regarding Nikon, and hoping I am not speaking too soon, I had two failures with my MB-D200 (broken white clips to hold batteries in and broken screw clip to hold battery door in place). A complaint to Nikon (on the phone), and for the cost of an express post envelope, I expect a repaired MB-D200 on my desk at work upon my return on Monday. We bought the grip in March 2006. So, it appears that Nikon are not unreasonable.

[gstark]

A colleague of mine had a problem with AGL which was not being resolved by the AGL footsoldiers. So, he just went to the CEO! Problem solved.

AGL are one of the few organisations where I'm unable to get through the gatekeepers.

[kiwi]

Of maybe incidental interest I was at a camera shop this week (shock horror) and a wedding tog returned his 2nd D700 in as many weeks

Problem, shooting in full manual the shutter speed was randomly changing

Both cameras.

[Reschsmooth]

Further to my post above, I arrived at work with my MB-D200 sitting on my desk. The broken bits had been replaced. Free of charge, apart from my initial postage, over 2.5 years since I bought it. I was happy with Nikon Australia's response in this instance.

[inmotion]

Hopefully the final word Heard from Melbounre toda that after 5 weeks its ready to come home.I have been shooting with the D300 all this time and I carnt wait to test my new SB-900 on the D700 I will place another reply after a week end of out door on the 17-18.Thanks for the views--Inmotion

[gstark]

Hopefully the final word Heard from Melbounre toda that after 5 weeks its ready to come home.

Ok, that's good news, but I'm confused ... In your original post you said

Here goes I Have owned my D700 for 8 Weeks and it has been back at the doctors for 6 weeks
2 probs 1st was a pushed in pin on the card reader _ kindly repaired under warrantee 2nd prob Full message displayed even when a fresh CF is formatted.Diagnosis 8 weeks for parts to come from Japan.

From that post, I was reading that the camera had been in for repairs for six weeks thus far, and was still subject to a further eight weeks' wait for parts.

Now you seem to be saying that it's only been in the shop for five weeks ...

Could you please clarify - for my tired, muddled mind - exactly what the repairs were, and how long they took?

[Mr Darcy]

Gary,
The way I read it, the camera has been out of action for a total of 6 weeks (7 if you count the week from the first post)
In that time, there were two problems. First: bent pin fixed fairly quickly under warranty. Second: Card full message. Parts on order from Japan. This second was predicted to take 8 weeks, but in fact took only (!?) five weeks

inmotion may wish to correct my reading though.

[inmotion]

Hi mr Darcey the 8 weeks was set from Dec 18th and only after a Major interjection by my Adelaide based dealer did Nikon get off there arse (sorry)I still think this falls WELLLLL short of good back up service.
Cheers --inmotion